Did you know that Gwella means “Best” in Cornish? At Gwella we firmly believe that no matter how well we manage our business, there will always be opportunities to learn more and to continually improve our internal processes and our service delivery.
To this end, we decided that the ethos of ISO standards fitted our ambitions exactly and by following the mantra of ‘plan, do, check, act’, we would undoubtedly uncover issues, no matter how small, that could be improved upon.
We are delighted to announce that following a recent audit by Ocean Certification Ltd our integrated quality, environmental and health and safety management system has been certified to ISO 9001:2015, ISO 14001:2015 and 1SO 45001:2018 with zero non-conformances.
Ocean were chosen as our certifying body due to the importance we place on UKAS accreditation which far exceeds the standards achieved by some of our competitors.
We would greatly appreciate it, if when sent your invoice, you would take the time to complete our accompanying customer satisfaction questionnaire to help us monitor our service delivery.